Original Quamen retail purchasers receive lifetime warranty against defective products. Defective products include retail-purchased frames or parts with incomplete work, overlooked craftsmanship, function problems, or faulty materials. A defective product is usually noticeable during first assembly or early testing. Contact us immediately for any true problems or questions with our products. Quamen products receive a legitimate 90-day replacement warranty against defects and breaks. Although in the long-run, we can replace, renew, or repair a broken product depending on the situation. We please ask for the return of a bad product for company R&D and to avoid resale and reuse. Warranty replacements does not cover dents, bends, or stripping unless by approval.
The cause of the broken product must derive from unforeseeable causes and not done intentionally. This warranty does not cover natural wear and tear, improper assembly, poor maintenance, product modification, or rider mishandling. Original owners must have a proof-of-purchase for replacement warranties.For all Quamen frame riders and handlebar users, we support their long-term satisfaction and progression. Besides manufacturer defects, problems may naturally, or accidentally, occur from bicycle depreciation or stunt riding. We therefore offer repairs or cost-exchanges for any broken Quamen frame or handlebar up to 10 years old.
If a broken frame is worthy to fix, we can repair or modify the problem for free and offer new paint. We can also exchange a broken frame for any new frame at the discounted price. A broken handlebar also receives lifetime cost-exchange for any new handlebar, unless it has lifetime warranty. The return of an exchanged frame or handlebar is mandatory. Contact us for any questions, feedbacks, or suggestions about our frames and parts.
6906 Oran Cir.
Buena Park, Ca. 90621 USA